Shipping and Handling
Information on Postal Rates for the UK & International posting.
When you Shop Online with us you will be prompted at the checkout to select a postal option, these are detailed below. We often subsidise the cost of postage with any lingerie online order that you make with us. The rates shown below are all flat rates regardless of weight. If your shipment is not received within 7-10 days of our Shipment Advice email, then please let us know immediately and we will attempt to assist you in locating the shipment. Please Note: All shipments are, by default insured for a basic amount of £45 unless you select the last option in each section where full insurance cover then applies. Please see delivery / dispatch dates are all subject to stock to stock availability.
Please note: Our online ordering system provides for a separate delivery address to be input to that of the billing address and it is the purchasers (the buyer) sole responsibility to ensure that the delivery address and post code is correct on their order, as once we have posted your order/parcel then we have fulfilled our responsibility as an E-commerce provider to the customer and the parcel then transfers to the delivery company, e.g. Royal Mail or DHL and / or overseas postal service providers and we cannot be held responsible for what happens once this is passed to a third party. By ordering with us you by default agree to tour standard terms and conditions.
UK Postal Services available
Please note: For UK customers only the free shipping/postage applies for all orders of £40 or more, we use the basic service 2nd class / 48 hour service, No Tracking and No Insurance is provided, unless you choose to select another option as explained below.
1) Basic FREE Shipping Service; We use the 2nd class Royal Mail, once your stock is ready for dispatch this service takes approx. 2 / 3 days to be delivered. This is a free service on all purchases providing the order is £40 or more. No Insurance is provided with this service and is NOT recommended for high value orders, if the order goes missing then we cannot help in its recovery. FREE shipping is only available for postings to UK addresses, if you wish to have your order sent overseas then please select one of the appropriate options below.
Please note: Discreet Packaging Guaranteed - All Lingerie is gift boxed and placed into a hard case postal box, there is no indication whatsoever on the outside of the box as to what the contents are inside!!
|Option||Service Choice||Postage Type||Delivery Times||Cost|
|UK ONLY - POSTING OPTIONS (Covering England, Wales, Scotland and Northern Ireland)|
|1.||FREE SHIPPING OPTION:
No insurance or tracking: Valid on orders of £50 or more. This FREE shipping option is valid for all UK postal addresses ONLY.
|Royal Mail 2nd class service / 48 hour tracked||2 to 4 working days from day of order|| FREE option on orders of £40 or more, this based on a Royal Mail 2nd class, or 48 hour service with no tracking. This not recommended on order values of greater than £60. Please Note: There is No insurance cover on this Free service. If the order value is under £40 then the minimum charge will be £3.95 UK MAINLAND ONLY
|2.||DPD or Royal Mail, 1st Class (Insured up to £45)||DPD or 1st Class mail / 24 hour tracked signed for on delivery:||1 clear working day from day of order, signed for on delivery||£4.95 with Insurance up to £60 with a 'recorded 'Signed For' on delivery service.|
|3.||Royal Mail or DPD Special Delivery (Insured up to £500)||SPECIAL DELIVERY SERVICE, next day 'Signed for Service'. (orders need to be processed before 9am that day)||1 day - Next day service (from dispatch date), signed for on delivery.||£7.95 Full insurance and tracking service.Mon - Fri deliveries|
|AIR MAIL - EUROPE POSTING OPTIONS|
|1.||Air Mail to European Countries, Full Insurance and Tracking||Air Mail||2 & 5 days depending on location, signed for on delivery, with tracking||£8.95 EU COUNTRIES ONLY|
|2.||International DHL/UPS Delivery - Air Express - EU (Full track and Trace) with Insurance||DHL/UPS - EU||2 days from day of dispatch ** Recommended during the Festive Season **||£24.95 contact us for details and to arrange|
|AIR MAIL - OTHER INTERNATIONAL POSTING OPTIONS|
|1.||International Air Mail (Rest of the world, shipped from the UK), with tracking and Insurance||Air Mail||Between 3 & 10 working days depending on country location,||£12.95 with tracking and insurance|
|2.||International DHL/UPS Delivery WORLDWIDE (Full track and Trace) with Insurance||DHL/UPS WORLDWIDE||2 to 4 days from day of dispatch ** Recommended during the Festive Season **||£29.95 contact us for details to arrange|
International Worldwide Deliveries
Should you require a special service with fast delivery then please contact us for a price. We use UPS/DHL/DPD for overseas fast deliveries..International delivery is tiy 2 to 4 days.