Shipping and Handling
Information on postal rates for European deliveries UK & other international shipping
When you Shop Online with us you will be prompted at the checkout to select a postal option, these are detailed below. We often subsidise the cost of postage with any lingerie online order that you make with us. The rates shown below are all flat rates regardless of weight. We will not accept responsibility for losses occurred in the Royal Mail Postal system, if your shipment is not received within 7 days of our Shipment Advice email, then please let us know immediately and we will attempt to assist you in locating the shipment. Please Note: All shipments are insured for a basic £45 (Euro equivalent paid will be based on the exchange rate) unless you select the last option in each section where full insurance cover then applies.
Discreet Packaging Guaranteed - All Lingerie is gift boxed and placed into a hard case postal box, there is no indication whatsoever as to its contents on the outside of the box!!
|Option||Service Choice||Postage Type||Delivery Times from day of Dispatch||Cost|
|ALL OF EUROPE - SHIPPING OPTIONS|
|.1.||Basic service: Air Mail to EUROPEAN countries, only: Free on all Orders of €70 Euros or more No Insurance , No Tracking||Air Mail||3 to 6 days depending on location||Free|
EUROPEAN Deliveries Insured up to (£41) or Euro equivelant - No Tracking or Insurance.
|Air Mail||2 To 3 days depending on location||€7.95|
|.3.||Air Mail to EU Countries, with Full Insurance and tracking Signed for on Delivery (Recommended)||Air Mail||2 to 4 days depending on location, signed for on delivery, with Tracking and Insurance||€11.95|
|4.||DHL to EU Countries, with Full Track an Trace (Recommended on high value orders)||DHL Parcel Service||2 days to most EU country Locations, signed for on delivery with online Tracking||€39.95|
|UK ONLY - POSTING OPTIONS (Covering England, Wales, Scotland and Northern Ireland)|
|.1||UK Royal Mail standard post, 2nd class Insured up to £41 Free on all orders of €70 or more||FREE delivery across the UK||2 to 6 working days, signed for on delivery||zero|
UK Royal mail, 1st Class, Insured up to (£41) with Tracking
|1st class||1 to 2 days, signed for on delivery||€4.50|
Royal Mail - Special Delivery (Full Insurance, Recommended)
|1st Class||Next Day (by 1pm), signed for on delivery||€7.95|
|OTHER WORLDWIDE POSTING OPTIONS (outside of Europe, EU)|
|1||International Air Mail (Rest of the world), Insured for (£41) or Euro equiv, no tracking or insurance||Air Mail||Between 3 and 10 working depending on location, signed for on delivery||€8.95|
|2||International Air Mail Service, FULL Insurance and Tracking (Recommended)||Air Mail||Between 3 and 10 working days depending on location, signed for on delivery, tracking possible.||€14.95|
|3||DHL International 'Track and Trace' Service, FULL Insurance (Recommended on high value orders)||Air Mail||Between 2 and 4 working days depending on location, signed for on delivery||€39.95|
International Deliveries including Europe
We recommend you use the FULL Insurance option on all parcels sent Internationally, this ensures your good are covered properly if a claim becomes necessary. If you do not use an option with proper insurance cover then Ennia Lingerie Europe cannot take any responsibility if the parcel is lost en-route in the event of a claim being made. The basic cover insures your goods is (£45) or Euro equivalant. All goods will require a signature on delivery.
DHL Fast International Delivery
We have also available a highly efficient and cost effective service with DHL Air Freight Services. We can get packages to most destinations around the world in 2 to 4 days (European Countries in 2 days, Australia/NZ 4 days and the USA 2 to 3 days). This is particularly useful during the Festive Season when Royal Mail and International services are fully stretched and often simply take too long. Full 'Track and Trace' is also available which allows you to monitor the movement of your parcel through their network.