Terms & Conditions
Please refer to our Ennia Product Returns policy as this forms a part of our standard terms and conditions when buying Lingerie from us.
Order Cancellation - Non Pre-order items:
It is within your rights as a Consumer buying goods online to cancel and return your order to us within a 14 day window of receipt of goods. There are however return exceptions that apply on certain products and this should be referred to in our returns section which refers to products that cannot be returned. Any goods that are returned should be sent back to us as sent in 100% perfect condition together with the gift/product boxes they arrived in as these products will need to be resold. Buying products on our online store means you have accepted by default our terms and conditiions. All goods sent back should be sent back to us the appropriate mail service on a 'tracked and signed' method. Please note you will need to obtain a returns authorisation code prior to sending any goods back to us.
Order Cancellation Policy - Pre Order items
Pre order items are a special exception to the rule above. These items can only be cancelled from time of order placement and prior to processing within a 12 hour window ONLY as we place the order on the Manufacturer / Factory quickly as there is a delay of a number of days on getting these items dispatched. So once we have processed the it is then locked-in and cannot be cancelled or returned subsequently. If however you contact us within the 12 hour period of order placement we can cancel and refund the order. This policy applies to the Axami, PariPari brands and also certain Gracya items which are pre-order items such as some Bridal items. It is thereore essential tha you are sure about ordering these items and also that your sizing selections are accurate.
The 1st time voucher & promotion code scheme.
1. You cannot combine / redeem both a promotional voucher code and your automatic sign-up reward voucher jointly together at the same time. The system only accepts one of these options so we advise you should determine which option gives you the most savings at the point of checkout.
2. Please note your 1st customer order discount voucher offer provided in its repsetive currency can only be applied if your order reaches the minium threshold for your region (excl. postage). The 1st time discount sign-up voucher can only be redeemed once against your 1st order with us if you are a new customer. It cannot be combined with any other discounts on offer at the time.
3. We monitor on a regular basis the fair usage of the above scheme by our customers and we will provide you with any assistance or queries you have, if you have any queries then please email us via the contact us form.
On a regular basis we issue and advertise certain promotion codes and these need to be entered into the Promo / Voucher Code box at the point of the checkout page, these promotion/voucher codes offer either a value or a percentage off the total of your order. These promo codes vary in value and are determined by how much you shop with us. These rewards and vouchers are sent out either in periodical Newsletters or via a customer specific email offer because you may have shopped with us on a regular basis before. Please refer to our Customer Loyalty Scheme for full details as these discount vouchers are issued based on your sales purchase history which means the more you shop the more you can save!
The '3 for the Price of 2 offer'
Customers taking advantage of the '3 for the price of 2' offer can obtain free lingerie only on the following basis. The free offer only applies to the various brands that are on offer and as explained on our 'brand offer' page. A maximum of one (1) free item will be supplied per Brand as chosen by the customer in any one order placed, if you order 3 items for each brand on offer then the cheapest one will be provided for free.
Should you have any queries then please contact us via our contact us page. We also reserve the right to change the way the scheme works, details of which will be published and updated here.
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