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Lingerie Reviews by Lingerie Reviews by Feefo

Read real unfettered Customer reviews from Ennia Fashion Lingerie customers,
supplied and strictly vetted independently by Feefo (www.feefo.com)

(93% from 265 reviews)

Date Rating Comment Our reply
25-Sep-2016
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Service rating : My partner accidentally ordered in British Pounds. They emailed and offered to cancel the payment and process a new payment in AU$. This saved a conversion fee on my credit card. Great pick up.
Product : Good fit and looks just like in the picture
Dear Wendy,  

Thank you for your feedback.  I am pleased we caught this in time prior to processing.....we look forward to being of service in the future.  Thank you for choosing to shop with us.

KInd regards

Caroline
17-Sep-2016
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Great customer service and follow up of ordered items sizing
Many thanks for your feedback regarding your order.  Its nice to hear that you like our service and products.

We look forward to being of service to you again in the future.

Kind regards

Caroline

Ennia Fashion Customer Care
12-Sep-2016
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Service rating : Individual, personalised, knowledgeable about the products, sizing etc. Amazing experience that has well and truly restored my faith that customer service still exists. Well done Roger and the whole team. Easy to navigate website that has since been upgraded to be even more user friendly than before. Love the live chat feature that provides instant no waiting around solutions to any questions regarding products and delivery.
Product : Amazing quality, superb assembly, washes well unlike cheap materials that crush/ wrinkle. Tantalizing to wear and although very sexy it also has a touch of innocence appeal. Very happy with this set.
Hi Norma,

Many thanks for your complimentary remarks about your recent shopping experience with us, it certainly helps us to know we are doing things right for most of time.  We are also pleased that you like your chosen items, you certainly have a done major refit of your underwear stock by the look by the look of things.  Please dont forget to mention us to your friends in your social network as you will get a 25% discount voucher for every new order we get from your friends.

We look forward to  being of service to you again in the near future.  Send my love to sunny Townsville and QLD!  I wish I was there.

Best wishes

Roger
27-Aug-2016
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I have been purchasing from Ennia Lingerie for nearly a decade and have always been extremely happy with the products. They have a vast range of styles to suit every taste and occasion. My favourite brands are Gracya and Ennia from Spain. I thoroughly recommended them
Dear Chantele,

Thank you for your comments you have provided and also your latest order.  I am glad all is well with the items supplied.  We took your comments about our website recently and we have now enlarged the product Zoom on mouse hover when looking at the pictures so now the size is double.  Its great to see our customers coming back to us after this time, year after year.

Kindest regards

Roger
21-Aug-2016
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service was Very prompt.
11-Aug-2016
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Great service. Will certain repeat purchase from here again.
Hi Ben,

Many thanks for taking to provide us with your feedback from your recent shopping experience.  We look forward to providing you with the best online experience possible with our service and our products.  Dont forget their is a loyalty reward discount voucher on your account and that lasts for 6 months.

Kind regards

Sally 

Ennia Fashion Customer Care
25-Jul-2016
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Problems well handled
Dear Irena,

Thank you for your comment on your recent order.  Customer satisfaction is top of our list of priorities, any issues that may arise from to time are always sorted out. 

KInd regards

Sally

Ennia Fashion Lingerie Customer Care
03-Jul-2016
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It is so lovely, the best underwear i have ever bought x
Dear Paris,

Thank you for taking the time to provide us with your feedback regarding your recent order with us.  The Roza Rufina set you ordered is one of our top sellers right now and I am pleased you like it.

We look forward to being of service to you in the future.

Kind regards

Caroline
                
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